Appointments

Emergency medical conditions are seen immediately. Patients who feel their condition needs same day attention will be offered an urgent appointment to attend.

• phone us on 0141 531 8470, Monday to Friday from 8:30am 

To request a routine appointment :

• phone us on 0141 531 8470, Monday to Friday from 8:30am 
• visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

Appointments by phone,  can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• phone us on 0141 531 8470, Monday to Friday from 8:30am 
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 24 or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone or face-to-face
• if you need an interpreter
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

The practice is a training practice and therefore for the majority of the year we will have a fully qualified doctor who is new to General Practice, working with us, prior to finding a practice of his or her own.

We are also involved in teaching medical and nursing students on a regular basis. It’s hoped that patients will normally be agreeable to having a student present during the consultation, but if there is any concern, please don’t hesitate to notify the receptionist or doctor.

Our GP Registrar is obliged to record their consultation on a regular basis. If you are asked to have your consultation videotaped, we’d be most grateful for your co-operation, but this is a purely voluntary process and if you decline it will not prejudice your relationship with the doctor in any way.