Noticeboard

Travel Vaccinations

From the 1st of April 2022 the way that travel health and travel vaccinations are managed has changed. GP practices will no longer be able to provide any travel vaccinations and these are now managed directly by the Health Board. NHS Greater Glasgow and Clyde are delivering travel advice and vaccinations via services found via this website which should be accessed directly by any patient requiring travel advice, medication or vaccinations:   NHS Greater Glasgow and Clyde Travel advice, Vaccinations and Medication

The Scottish Government has also created this website for people to get travel advice and information from:Fit For Travel NHS Scotland

General Vaccinations - inc adults, children, COVID, FLU and travel

There have recently been significant changes to how all vaccinations are to be delivered in Scotland  (including general vaccinations, childhood immunisations, COVID, FLU and travel vaccines) and as part of these changes GPs will no longer be able to provide any vaccinations to Patients.  There may be significant concerns that patients have about these changes however it is hoped that having a centralised service will help to provide a streamlined vaccination service and also help to reduce pressure on GP practices which are under a lot of strain at the current time.  When vaccines such as Flu or COVID boosters are required then the Health Board will contact patients with details as to how to obtain those vaccines and Childhood vaccines will still be arranged via letters to Parents.   

NHS Inform offer a lot of information about individual vaccines :  NHS inform vaccination advice 

COVID Vaccination self booking portal

 

COVID Vaccine Helpline - 0800 030 8013

RCGP Scotland Practice Team of the Year Award 2017/18

We are delighted to announce that our practice has been awarded the Royal College of General Practitioners Scotland 'Practice Team of the Year' award for 2017/18. This award has been made for our involvement in the Govan SHIP Project which helps to improve the health and social care of our patients. The Govan SHIP Project is also being undertaken by the Blue Practice Govan, The Green Practice Govan and Dr Mair and Partners Govan. We are are very proud and honoured that our work has been recognised in this way by the RCGP.

Practice Policies

GDPR InformationConfidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact our Practice Manager, Lorraine Blunn, who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception. 

 

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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